Returns Policy

 

Thank you for shopping at Hala Comfort! We strive to provide high-quality incontinence products to meet your needs. However, if you encounter any issues with your order, please review our Returns Policy below:

 

1. Eligibility for Returns

Due to the nature of our products and for hygiene reasons, we do not accept returns on any products after they have been shipped. If you have any concerns about your order, please contact our customer support team at info@halacomfort.com.au within 3 business days of receiving your order.

 

2. Defective or Damaged Products

In the rare event that you receive a defective or damaged product, please notify us immediately with detailed information and photographic evidence, if applicable, to info@halacomfort.com.au

We will assess the situation and, if deemed necessary, offer a replacement or refund, subject to our discretion.

 

3. Order Errors

If there has been an error with your order, such as receiving the wrong product or incorrect quantity, please contact us within 3 business days of receiving your order. We will work diligently to resolve the issue and arrange for a replacement or refund, as applicable.

 

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on any used or opened products, including wet wipes, gloves, and adult nappies.

 

5. Refunds and Exchanges

As we do not accept returns after products have been shipped, our policy does not include refunds or exchanges unless a product is found to be defective, damaged, or an order error has occurred.

 

6. Cancellation Policy

If you wish to cancel your order before it is shipped, please contact us as soon as possible at info@halacomfort.com.au

We will make every effort to accommodate your request. However, if the order has already been processed and shipped, cancellation will not be possible.

 

7. Return Shipping

If you are returning a defective or damaged product as approved by our customer support team, we will provide you with instructions for returning the item. Please ensure that the product is securely packaged to prevent further damage during transit.

 

8. Refund Process

In the event that a refund is approved, it will be processed within 7 business days after we receive the returned item and complete our assessment. The refund will be issued using the original payment method used for the purchase.

 

9. Contact Information

If you have any questions or concerns regarding our Returns Policy, please contact our customer support team at info@halacomfort.com au or reach out to us through our website contact form.

 

This Returns Policy was last updated on June 18, 2023. Please review this policy periodically, as it is subject to change without prior notice.